Shipping & Returns
All our products are made using print on demand, meaning each item is freshly printed just for you. This helps us avoid waste, but it does mean a little extra time for your order to arrive.
Fulfillment takes between 1-7 business days to print and ship.
Transit time will vary depending on product availability and delivery destination.
Delivery is handled by third-party carriers that are available in the area and shipping costs will be calculated at checkout.
If you've entered your email address when checking out, you will get updates once your order is on its way (check your junk folder if you don't think you've received anything.)
Please note, shipping times are estimates so although most items arrive within the delivery window, some orders may take a little longer to arrive.
We hope you love your Waffle item, but if it does arrive and there are any issues at all, we're here to help.
Please contact us at shop@waffle.dev and include photos showing the issue. Please also include whether you want a refund or replacement. Providing this information will help to speed up the process.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.
If your order does not arrive within the estimated time, please give it a few more days, as it may just be delayed with your local courier.
If you suspect the item has been lost in transit, or misdelivered, please get in touch with us at shop@waffle.dev
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
You have the right to cancel your order up to 14 days after receiving it.
If you are able to contact us before the fulfillment process starts then we may be able to cancel or update your order before it is shipped.
Fulfillment can sometimes start quickly so it won't always be possible to cancel/amend your order before this, in which case you will need to wait until you have received the item then return it to us.
Refunds or exchanges will only be sent once the original has been returned to us in perfect condition.
You are responsible for the cost of return postage for non-defective items.
Return your item/s together with a print-out of your order confirmation or alternatively include a cover note with the original purchaser's name and the order number. Please also include details of whether you would like a refund or an exchange and, if applicable, include your delivery address for a replacement to:
Unfortunately we are unable to accept returns or provide exchanges for items bought outside of the UK so all international sales are final.
If you order an incorrect item and contact us immediately to let us know, we will do our best to cancel the order before it is fulfilled. However, if your order has started the fulfillment process by the factory will be unable to cancel it.
Because of this, please take extra care when placing your order as we are not always able to check our inbox daily meaning your order may start fulfillment before we are able to cancel it.
Drop us a line at shop@waffle.dev
We typically respond within 1-2 business days but we're a small team and while we try to check our inbox every day, this is not always possible during busy periods or when staff are on holiday. We appreciate your patience.
Thank you for supporting Waffle! 🧇